We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm ET, on weekends or holidays will begin processing the next business day. 

Orders are processed pending availability and credit verification.

Orders do not ship on the same day they are placed. Please allow 2 - 3 business days after placing your order for processing. You will receive a follow-up email from Tot a Porter. 

If the merchandise you have selected is not currently in stock or if we need additional information for credit verification, we will contact you. Shipping times may vary due to the availability of our merchandise. Delivery time does not include Sundays or holidays.

Tracking Your Order
Once your order is processed you can quickly and easily track it:

1. Find the UPS tracking number contained in the shipping confirmation email that we sent you.
2. Clicking on the tracking number should take you to your item's tracking page. If clicking on the number doesn't work automatically, then simply visit usps.com and enter your number to track your order shipment.

RETURN POLICY

FULL-PRICED MERCHANDISE

Returns on full-price merchandise will be accepted by mail within 14 days of the date received with the exception of newborn pieces and sets which are FINAL SALE.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note: all swimwear, gift cards and SALE merchandise are FINAL SALE and NOT eligible for return.

TOT A PORTER will not accept a return on merchandise that was previously washed, worn, damaged after purchase, or missing the original tags. The merchandise will be returned to you without refund/store credit at our discretion.

We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

SALE ITEMS

All sale items and outlet items are FINAL SALE. Return requests on sale merchandise will not be accepted.

ANNUAL SALE

Prices as marked, some exclusions apply. Offer will be valid from Nov. 16th, 2021 through December 1st, 2021 for US orders ONLY. Cannot be combined with any other offers or promotions, except free shipping (where applicable).

Exclusions: select items, celebration and custom orders are excluded from the sale. Promotional codes like welcome codes, will not be redeemable throughout the duration of the sale.

Price adjustments: Items purchased prior to our Annual Sale will not be eligible for a price adjustment.

Final Sale: all items from our sale are final sale and will not be eligible for return or exchange.

NEWBORN PIECES & SETS

All newborn pieces and sets are FINAL SALE. Return requests on newborn pieces will only be accepted if product is defective. 

CUSTOM MADE ITEMS

All custom made items are FINAL SALE. Return requests on custom-made merchandise will not be accepted.

CHRISTENING GOWNS

All Christening Gowns that are custom made are FINAL SALE. Return requests on custom-made merchandise will not be accepted.

If you wish to return merchandise that is in accordance with the TOT A PORTER Return Policy, please follow our easy 3 step process:

1.    Complete the Return Reason Code Section in your return policy that arrived with your merchandise.
2.    Ship your order back for a refund:

• Send a request for refund with your order number to info@totaporter.com.

• Receive via email a confirmation of your return with an electronic return label.
• Print your return label.
• Carefully pack your merchandise in the original package with tags in original condition and please include a copy of your original packing slip.
• Attach label to the top of the package.
• You can schedule a pickup or find your nearest drop off location at www.usps.com

INTERNATIONAL (OUTSIDE USA) RETURN POLICY

If for any reason you are not satisfied with your purchase please contact us to info@totaporter.com within 14 days of receipt of your order. We will provide you with further instructions on where returns should be shipped.

If you have any questions, please contact our Domestic (USA) Customer Service at +1 (305) 7669158 or our International (Outside USA) Customer Service at +34 (682) 019126 or at info@totaporter.com

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING RETURNS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@totaporter.com.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@totaporter.com and we will provide instructions for exchange if applicable.

For a different size, please send us an email at info@totaporter.com and we will provide instructions for exchange.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.