Returns on full-price merchandise will be accepted by mail within 14 days of the date received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note: all swimwear, gift cards and SALE merchandise are FINAL SALE and NOT eligible for return.
TOT A PORTER will not accept a return on merchandise that was previously washed, worn, damaged after purchase, or missing the original tags. The merchandise will be returned to you without refund/store credit at our discretion.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
All sale items and outlet items are FINAL SALE. Return requests on sale merchandise will not be accepted.
CUSTOM MADE ITEMS
All custom made items are FINAL SALE. Return requests on custom-made merchandise will not be accepted.
All Christening Gowns that are custom made are FINAL SALE. Return requests on custom-made merchandise will not be accepted.DOMESTIC/USA RETURN POLICY
If you wish to return merchandise that is in accordance with the TOT A PORTER Return Policy, please follow our easy 3 step process:
1. Complete the Return Reason Code Section in your return policy that arrived with your merchandise.
2. Ship your order back for a refund:
- Send a request for refund with your order number to firstname.lastname@example.org.
- Receive via email a confirmation of your return with an electronic return label.
- Print your return label.
- Carefully pack your merchandise in the original package with tags in original condition and please include a copy of your original packing slip.
- Attach label to the top of the package.
- You can schedule a pickup or find your nearest drop off location at www.usps.com
INTERNATIONAL (OUTSIDE USA) RETURN POLICY
If for any reason you are not satisfied with your purchase please contact us to email@example.com within 14 days of receipt of your order. We will provide you with further instructions on where returns should be shipped.
If you have any questions, please contact our Domestic (USA) Customer Service at +1 (305) 7669158 or our International (Outside USA) Customer Service at +34 (682) 019126 or at firstname.lastname@example.org
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING RETURNS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide instructions for exchange if applicable.
For a different size, please send us an email at email@example.com and we will provide instructions for exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.